Program Support Assistant

JOB TITLE: Program Support Assistant
DEPARTMENT: Early Childhood Education
FLSA STATUS: Non-Exempt

OVERALL PURPOSE: This position is responsible for assisting with daily operations of the Family Center and the Parents as Teachers Programming

ESSENTIAL FUNCTIONS:

1. Assist with all clerical responsibilities as requested
PERFORMANCE MEASURES:

• Assist with the inventory and ordering of supplies, equipment and materials
• Assist with maintaining, arranging and organizing supplies as they arrive in a timely fashion Assist with inputting data on computer, making copies or running errands as assigned
• Assist with data entry to maintain records

2. Assist with answering phones and customers entering the building
PERFORMANCE MEASURES:

• Maintain friendly customer service
• Answer phone promptly and screen calls to ensure proper direction
• Maintain knowledge of all agency departments, programs, and staff as well as other agencies to provide appropriate information and referrals upon request
• Answer questions or contact necessary person to secure answer and follow up as necessary Document all contacts when assistance is provided

3. Maintain an organized filing system
PERFORMANCE MEASURES:

• Maintain a filing system to better serve Parent Educator Home Visitors
• Provide filing assistance
• Ensure the current version of the PAT curriculum is on file
• Purge any old PAT curriculums

4. Assist with the parenting groups
PERFORMANCE MEASURES:

• Assist with maintaining a safe learning environment and ensuring all safety requirements are met
• Ensure classroom is clean and meets the standards for a healthy learning
• Provide support

5. Attend meetings and trainings to further professional development
PERFORMANCE MEASURES:

• Attend all required meetings and trainings
• Take minutes or notes as needed
• Be prepared and participate
• Seek out opportunities for continued professional development

OTHER DUTIES and REQUIREMENTS OF JOB:

1. Maintain the reception, workroom and other common areas to ensure they are tidy and clean 
2. Mandated reporter of child abuse and neglect
3.  Perform other related duties as required
   
   

SUPERVISION RECEIVED:
Supervision is received from the Family Center Manager

QUALIFICATIONS
EDUCATION

• High School or GED required

LICENSES OR CERTIFICATIONS

• Mandated Reporter Child Abuse Training
  
• PAT Data Enter Training

EXPERIENCE AND/OR TRAINING

• Two years related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication and interpersonal skills Adapt to a Constantly Changing Work Environment
• Utilize Creativity
• Work Closely with Others
• Database/Contact Management Software
• Internet/E-mail
• Word Processing Software
• Follow established confidentiality policy, safety standards, or applicable regulations
• Strong time management skills
• Strong organizational skills

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions