Technology Support Specialist
Summary: Supports the instructional and administrative computer technology needs of all district students and staff.
Essential Duties & Responsibilities:
- Facilitates the installation of new and existing hardware and software across the district.
- Assists in the identification, evaluation, and piloting of new computing programs and technology-based curricular adoptions; and makes recommendations for expansion or discontinuation of such programs.
- Maintains up to date knowledge of the Windows operating system, Active Directory, iOS and associated hardware.
- Continually updates knowledge of ever-expanding list of district adopted programs and technology-based curriculum resources.
- Recommends changes to the hardware distribution and purchases of new and replacement equipment to the Director of Information Technology.
- Provides assistance, as required, to the System Administrator - Network with regard to technical support of local and wide area networks.
- Provides technical support for all district staff.
- Works with the Coordinator of Instructional Resources to keep staff informed of the best practices in the use of adopted software.
- Works with the building technology committee to determine current and future needs and makes recommendations for upgrades and replacements.
- Provides primary installation, update, and replacement services for technology hardware and software in the building.
- Performs such other duties as may be assigned by the Director of Information Technology.
- Participate in all mandatory training or training appropriate to the position as required by the district.
Supervisory Responsibilities:
- Directs assigned summer workers for installations, upgrades, and replacements.
Qualification Requirements:
- Experience with computers, computer operations, computer peripherals, computer software applications and general computer troubleshooting is essential.
- Ability and experience setting-up, configuring, and operating a networked computer.
Education and/or Experience:
- Minimum two-year technical degree or related experience in a technical support environment.
Language Skills:
§ Ability to read and comprehend simple instructions, short correspondence and memos.
§ Ability to communicate clearly and concisely, both orally and in writing.
§ Ability to effectively present information in one-on-one and group situations to students and staff.
§ Ability to describe situations calling for troubleshooting and to take oral instructions for addressing these situations.
Mathematical Skills:
§ Ability to apply basic mathematical and analytical skills.
Reasoning Ability:
§ Ability to apply common sense understanding to new situations and experiences.
§ Ability to carry out detailed but uninvolved written or oral instructions.
Other Skills & Abilities:
§ Ability to work without direct and/or continual supervision.
§ Ability to work with elementary and secondary students.
§ Ability to develop effective working relationships with students and staff.
§ Ability to perform duties with awareness of all district requirements and Board of Education policies.
§ Ability to perform duties in stressful situations and in the midst of repeated interruptions.
§ Ability to keep records or documentation as requested.
Certificates, Licenses, Registrations:
- None
Physical Demands:
While performing the duties of this job, the employee is required to:
§ use hands, fingers for jobs requiring fine motor skills;
§ use hand and wrist, often in repetitive motions;
§ reach using hands and arms;
§ stand, walk, bend or lean over;
§ push or pull up to 75 pounds of equipment such as computers, computer attachments, carts, monitors, etc.
While performing the duties of this job, the employee is required to use:
- speech and hearing
- close vision, peripheral vision, depth perception and the ability to adjust focus.
While performing the duties of this job, the employee will need to be able to sustain a high level of energy for ongoing troubleshooting and assistance.
Work Environment:
The work environment is that of a normally operating secondary school and can be anywhere in the building where computers are being used for instructional, administrative, or maintenance purposes – offices, classrooms, library media center, computer labs, network closets, maintenance areas.